In these Terms and Conditions (hereinafter “Terms”) “we”, “us”, “our” or the “Company” refers to CPAvenue, a company holding trade license number 891523, which operates an online platform, through its website (hereinafter “Website”).
“User(s)” refers to any persons who visit the Website for any reason whatsoever. Any reference to the term “you” shall refer to Users.
Upon accessing the Website, including any version of this website that has been amended to geographically suit its Users, you will be asked to consent to being bound by these Terms as well as our Privacy Policy. Users are hence advised to review these Terms and our Privacy Policy prior to use of the Website. If a User does not wish to consent to our Terms and/or Privacy Policy, we reserve the right to refuse access to the Website and the services to that User.
Users shall use the Website to learn about the Company and any services it is currently advertising, offering or otherwise providing including, without limitation, mystery shopping, benchmarking, phone call audits, journey mapping, customer satisfaction surveys, online customer service, consultancy, overall performance analysis, and customised solutions (hereinafter “Services”).
Users can use the contact information presented on the Website, or submit an inquiry, to get in touch with any personnel or staff of the Company to purchase Services. Use of any Services or material provided by the Company upon express request by any User will be subject to payment, unless otherwise expressly agreed by the Company in writing.
Any Users of the Website hereby understand and acknowledge that the Website is solely for exchanging information pertaining to the Services.
We reserve the right to amend these Terms at any time without notice and the User’s continued use of the Website following the amendments represents the Users’ agreement to be bound by the Terms as amended. It is hence the responsibility of each User to review these Terms regularly while using the Website.
The contents of the Website, such as text, graphics, images, information obtained from the Company’s licensors, and other material displayed on the Website (hereinafter “Content”) are for informational purposes only.
The Company does not recommend or endorse any specific processes, opinions, or other information that may be mentioned on the Website. Reliance on any information provided by the Company, its affiliates or otherwise is solely at your own risk.
The Website may include advertisements with external links on third-party websites (hereinafter “External Sites”). We do not investigate, review, endorse, represent or control the content of any of External Sites, unless otherwise expressly stated in these Terms. We shall not be held responsible or assume any liability towards the content displayed on External Sites. External Sites may collect your data, send cookies, solicit personal information or otherwise and you are responsible for reviewing the External Site’s to terms and conditions and privacy policy and you hereby acknowledge that you access, browse, link and/or bookmark the External Sites at your own risk.
We may also select certain websites as priority responses to search terms that you enter, and we agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. We do not recommend, nor do we endorse the content on any third-party websites. We are not responsible for the content of linked third-party websites, websites framed within our Website, third-party websites provided as search results, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. We do not endorse any service advertised on the Website.
Individuals who choose to access and use the Website (hereinafter “you” or “User(s)”) consent to the data practices described in this Policy as well as our Terms and Conditions. All definitions, capitalised terms and interpretations used in our Website’s Terms and Conditions (hereinafter “Terms”) and have been adopted in this Privacy Policy.
Upon accessing the Website, including any version of the Website that has been amended to geographically suit its Users, you will be asked to consent to being bound by this Privacy Policy and our Terms as well as our Payment Terms. Users are hence advised to review this Privacy Policy, our Terms prior to use of our Website. If a User does not wish to consent to our Privacy Policy and/or our Terms, we reserve the right to refuse to that User access to the Website.
We reserve the right to use any information relating to an individual who accesses the Website (hereinafter “Personal Information”), for the purposes of statistical analysis and improvement of the Website. By using the Website, Users agree to the collection and use of their Personal Information in accordance with this Policy.
This Privacy Policy applies to the processing of Personal Information in connection with the provision of Services offered by the Company to current or prospective clients as advertised on the Website.
We may collect Personal Information about you as necessary to pursue our legitimate business interests (except where such interests are overridden by the interests, rights or freedoms of the data subject). We additionally use Personal Information and other data to:
You are responsible for ensuring the accuracy of any Personal Information that you submit to us. Inaccurate information may affect your experience when using the Website and our ability to contact you as described in this Policy.
By accessing the Website, Users grant consent to our use of their Personal Information in line with this Privacy Policy. We will only use Personal Information that has been collected lawfully and all Personal Information shall be treated as confidential.
We ensure that any Personal Information is processed in a way that values your privacy rights. You have the right to object to processing as explained in the data subject’s rights to restriction of, or objection to, processing of Personal Information.
The Personal Information we collect may include (without limitation):
“Non-Personal Information”
Except as described in this Privacy Policy, we will not share your personal data with third parties without the consent of the data subject, unless for:
From time to time and upon receiving consent from the User, we may also conduct online research surveys through e-mail invitations, pop-up surveys and online focus groups. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by us for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs available on the Website. When our market research surveys collect Personal Information, we will not knowingly accept participants who are under the age of 18. Market research surveys conducted by or on behalf of the Company will contain a link to this Privacy Policy.
We are committed to protecting the privacy of children. We do not collect Personal Information from any person whom we know for certain is below the age of 18 years of age (hereinafter “Child”). A parent or guardian is solely responsible for supervising the Child’s use of the Website. The parent or guardian of the Child assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through the Website for the Child.
We keep track of the pages our Users visit within the Website. This data is used to deliver customised content within the Website to Users whose behaviour indicates that they are interested in a particular subject area. The Website uses tracking pixels to collect information that help the Company provide Services to Users. Please note that any “do not track” signals sent by the User’s web browser or other mechanism have no effect on the collection of personally identifiable information by the Website. In addition, third parties who perform data analytics for the Website, may collect personally identifiable information on the User’s online activities while using the Website. Third-party affiliates of the Company may have different policies with respect to “do not track” signals and we make no representations with respect to such policies.
We may also use third-party advertising companies, who may use some of your Personal Information (not your name, e-mail address, telephone number(s), MPS Services booking history, or other confidential information), to display advertisements that may interest you.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. We use cookies to collect information, to let us know that you are a prior user. This information may include internet protocol addresses, browser type, internet service provider, referring/exit pages, the files viewed on our Website (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. Cookies are not used to store other Personal Information. Users can instruct their web browser to refuse all cookies or to indicate when a cookie is being sent. However, if Users do not accept cookies, they may not be able to use some parts of the Website.
Third parties under contract with the Company may use cookies to collect Non-Personal Information about your usage of the Website. These third-party service providers may use this information to help the Company deliver Services on the Website based on your browsing activity. We may further tailor the advertising on the Company and these third-party sites based on additional Non-Personal Information to the extent known by us or these third parties.
We also use cookies in order to enable us to conduct surveys for our own use and on behalf of our advertisers. These cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have cookies disabled, you may not be able to participate in some surveys.
We adopt standard data collection, storage, processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of Users’ Personal Information, and data stored on our Website.
In accordance with the European Union General Data Protection Regulation 2016/679 of 27 April 2016 (hereinafter “GDPR”), the Company shall implement relevant data protection procedures in order to ensure compliance with the GPDR. Users of the Website residing in the European Union and/or within the applicable jurisdiction of the GDPR will be subject to the protection mechanisms prescribed thereunder.
We do not sell, trade, or rent Users’ Personal Information to others. We may, however, share generic aggregated demographic information, not linked to any Personal Information with our business partners and trusted affiliates for the purposes outlined above in accordance with the aforementioned Clause.
We endeavour to exercise our best efforts to keep your information secure. However, we cannot guarantee the safety of your Personal Information and therefore shall not be held liable in the event of a breach of security beyond our reasonable control.
We encrypt the transmission of your Personal Information (including any personal information collected from various tools on our Website) or use secure socket layer connections technology to ensure security and confidentiality.
We hold your Personal Information, as well as any other data collected hereunder, only as long as we have a valid legal reason to do so, which includes providing you with the Services you have requested, maintaining the Website, meeting our legal and regulatory obligations, resolving disputes and enforcing our contractual, legal and moral obligations. The length of time for which we keep different types of Personal Information can vary, depending on why we originally obtained them, the reason we process them and the legal requirements that apply to them.
When setting our data retention and deletion timescales we take into account a range of factors including applicable regulations and standards relating to taxation, payment processing and complaint handling, the need to prevent or detect crime or other misuse of our Services, and audit requirements. To fulfil our requirements, some of your personal data will need to be retained for a period of time after you cease to be a customer. When we no longer need it to fulfil the above requirements, we will delete it securely. Where we wish to retain any information for analysis purposes, we will first anonymise it so that it can no longer be linked back to an individual. Please note that if you opt out of receiving marketing from us, we will still need to keep your contact details in order to suppress them from future marketing activity.
In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, we reserve the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the Clause below.
This Privacy Policy shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediate after being posted on this page. We reserve the right to update or change our Policy at any time and therefore, Users are encouraged to frequently visit these sections in order to be updated about changes or modifications. Your continued use of the Website after we post any modifications to the Policy will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Policy.
By using the Website, Users signify their acceptance of this Privacy Policy. We reserve the right to alter, modify and/or amend any one of the provisions stated herein without prior notice to any User. Continued use of the Website following any alterations, modifications and/or amendments will be deemed as the Users’ acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of our Website, or our dealings with the Website, please contact us at: E-mail: info@cpavenue.com This document was last updated on: 7 April, 2022
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